Talent management software for consumer services

Human Resources

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Ebook

2024: The ultimate guide to maturity

Meet the challenges of the consumer services sector

The labor shortage is having a major impact on after-sales technicians, customer advisors and other consumer service experts. In order to recruit and retain these talents, learning new skills is key. Personalizing the customer experience, omnichannel communication, listening and empathy are all qualities that enhance the value of your employees, while boosting customer satisfaction. With talent management software, acquiring these skills is simplified.

Speed-up your recruitment cycle

Intuitive and accessible, our solution facilitates exchanges between HR and managers. Better collaboration for faster recruitment.

Build employee loyalty

Enhance the value of your teams through an adapted career plan, and reduce absenteeism while developing employees’ skills.

Customize your training

Train your staff with personalized, self-service content to better meet consumer expectations.

Your challenges, our solutions!

Performance

Raise your employees’ potential

Manage the performance of your teams by focusing on individual skills and needs. Thanks to dashboards, graphs and evaluation indicators, you have everything you need to guide them in their careers. By personalizing management, you can respond to your staff’s need to be valued, so that they are more willing to satisfy customers.

Salary Review

Reward and retain your employees

Because salary is one of the primary drivers of motivation, you need to adapt your compensation strategy. And what better way than to base it on past performance? With talent management software, you have access to relevant data. Budget constraints, motivated employees, strategic opportunities, …. All the information you need to make more informed decisions.

Talent Review

Optimize talent management with dedicated customer service software

Simplified feedback, continuous conversations between managers and their teams, visualization tools… Whether for HR processes, communication or career development, talent management becomes easy with Cegid HR. All the data you need to make decisions is available in just a few clicks. You save time and increase efficiency.

Learning

Deploy effortless training paths

Between demanding consumers and technological developments, customer service jobs are becoming increasingly complex. To help your teams satisfy your customers, offer them training. Technological innovation, communication channels, active listening… All these skills contribute to improving your results, while enhancing the value of your employees.

They put their trust in us

OUI CARE takes care of its employees and guarantees quality customer service
We chose Cegid HR's LMS and LCMS modules for its targeted training offer, elearning modules and simplified learner follow-up.

Christine Le Guern

Training Director