WINNER of the Best Connected Retail Solution

Reta Awards 2024

Cegid Retail Store Excellence

The leading task management platform for Retail Operations

Retail Operations Leaders, Heads of Retail, Retail Directors

A powerful task management platform for all your retail teams. Whether you want to improve product presentation, supercharge your sales training or align your labour forecasting with your task management workflow, discover how Cegid Retail Store Excellence (previously StorIQ) can help you do retail better.

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Cegid Retail Store Excellence (ex StorIQ) Cegid Retail Store Excellence (ex StorIQ)

Cegid’s promise

Why choose Cegid Retail Store Excellence?

Save Time

With clear communication to and from stores and real-time compliance reporting, you can save store managers up to four hours a week.

Protect Margin

Get things right first time. Excellent brand standards help maximise full price sell through rates, and protect margin.

Drive Productivity

By streamlining management processes you can give managers more time to focus on their teams.

Every detail right in every store

When store teams are empowered and supported to get the details right, the results can be spectacular.​

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Task management

Store communications

Brand standards

Compliance

Team engagement with Academy

Workforce optimisation with retail activity planner

Cegid Retail Store Excellence (ex StorIQ)

Task management

Stores will never miss a task again

Cegid Retail Store Excellence’s tools for communications and task management (previously StorIQ) make it easy to tell your stores what to do, and for you to know when they’ve done it. And because it’s intuitive to use and presented clearly, you and your store teams will save a lot of time.

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Cegid Retail Store Excellence (ex StorIQ)

Retail task management software

All store tasks in one place

Make sure your stores never miss a task again with task management for retail operations. Whether it’s a product recall, a promotional launch or a follow up task from a district manager visit, you can keep track of task compliance in every store.

Store operations analytics

Two-way communication to and from stores

Gives store teams the power to create their own tasks, for colleagues or themselves. If something is broken in store or they need help, they can ask for support from central operations or a head office team, and they can track what’s been done.

Cegid Retail Store Excellence (ex StorIQ)
Cegid Retail Store Excellence (ex StorIQ)

Store Team Manager

Tasking for teams

Send tasks to specific store departments, let store managers assign tasks to their team or give store associates temporary access to the platform via QR code.

Cegid Retail Store Excellence (ex StorIQ)

Store communications

Clear and targeted operational comms

Retail operations has never been so straightforward. The platform lets you send the right information to the right store, at the right time; and it’s quick and easy. From company news to urgent actions, it handles all communications and presents them to stores in a smart and considered way. Stores can easily find what they need, when they need it – rather than searching an intranet or asking you to clarify.

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Cegid Retail Store Excellence (ex StorIQ)

Accessible content hub

All-in-one place

Every retailer has their own communication style. Whether you want to create a central hub where stores can find retail apps and important files, a live newsfeed with the latest comms from head office, or video channels to share “how to” videos and product training – there’s a set up for all business requirements.

Easy to access

Knowledge base

You can keep policies, how to guides and anything previously stored on an intranet in one place. Share instructional content whilst maintaining a strong brand identity and easily search for what you need, saving everyone time. It’s easy to create and publish articles, and control access, so the right people are seeing the right information.

Cegid Retail Store Excellence (ex StorIQ)
Cegid Retail Store Excellence (ex StorIQ)

Brand standards

Visual Merchandising Excellence

Gain a transformational level of visibility with market leading tools for visual merchandidng execution and brand compliance. Easily communicate Visual Merchandising updates to stores and engage store teams with brand presentation, so you can be sure your stores are perfect, faster.

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Cegid Retail Store Excellence (ex StorIQ)

Visual merchandising in retail store

Photo upload and feedback

With a platform that works on any device, stores can access their VM guidelines on the shop floor, take photos and upload them directly to Cegid Retail Store Excellence to be reviewed centrally. Without having to visit the back office. All photos uploaded by stores are pulled together for central review. Visual merchandising and head office teams can add tasks directly to photos, so feedback and follow up is clear, fast and easy.

Retail Visual merchandising software

Share best practice

Let your stores know what good looks like. By marking a photo as best practice, the photo is shared across all stores so teams can see the standard they should achieve, all while celebrating a job well done.

Cegid Retail Store Excellence (ex StorIQ)
Cegid Retail Store Excellence (ex StorIQ)

Compliance

Checks and audits you can count on

It’s never been more important to be sure stores are compliant with polices and standards to keep teams and customers safe. But if you’re using paper checks for health and safety audits, it’s impossible to know all your stores are compliant. With digital tools for compliance, you can be assured that every store is following procedures, without all the time and admin it takes to collate responses.

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Cegid Retail Store Excellence (ex StorIQ)

Retail compliance audit

Digital Checklists

Checklists are a great way to support repeated checks across stores, from opening and closing walkthroughs to health and safety checks. Set up a checklist schedule to make sure your checks are completed within a required timeframe.

Store Visit Checklist

Collate structured data from stores

Gather repeated, structured data from stores with Forms. Schedule forms daily, weekly, monthly or adhoc to remind stores to submit responses when they are due.

Cegid Retail Store Excellence (ex StorIQ)
Cegid Retail Store Excellence (ex StorIQ)

Store operations analytics

Compliance reporting

Get full visibility of tasks for a more productive workforce. With StorIQ central teams have access to a wide range of compliance reporting and they can track completion rates and manage exceptions to drive productivity in store.

Team engagement with Academy

Give your teams the tools they need to thrive

Engage and inspire your teams with our modern, intuitive mobile and social learning tools. With rapid employee onboarding and effective training on brand standards and product lines, you can empower your team to be better salespeople – all while driving job satisfaction and improving employee retention.

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Cegid Retail Store Excellence (ex StorIQ)

Microlearning for retail

Academy upskills teams

Whether you’re looking to onboard new employees more quickly or simply want to develop the skills of your existing team, Academy’s modern, intuitive e-learning platform will revolutionise the way you educate and engage your workforce.

Brand and product knowledge training for store staff

Brand and product engagement

It’s hard to engage teams remotely, particularly when it comes to product and brand. Keep teams up to date with a suite of tools including video channels and newsfeed, to make sure your teams are up to date on the latest initiatives from head office.

Cegid Retail Store Excellence (ex StorIQ)
Cegid Retail Store Excellence (ex StorIQ)

Engaging training

Flexible learning formats

You can create highly visual, engaging courses and quizzes – quickly and easily. Assign courses to the relevant employee groups so users can only see the courses that are relevant to them. Also integrate social features like gamification to motivate learning progression.

Workforce optimisation with retail activity planner

Co-ordinate retail activity across your business

Improve store profitability and staff efficiency. Give your management teams oversight of the labour hours needed to complete operational tasks and control over how stores spend their time.

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Cegid Retail Store Excellence (ex StorIQ)

Forecast labour demand

Labour budgeting and forecasting

Plan your labour budget and stick to it. Retail Activity Planner gives tools for labour budgeting you can plan and assign annual labour budgets by department or activity. In-built reporting makes it easy to track actual labour hours vs budget – giving you the insight you need to react to variances and manage to budget.

Labour Planning

Quantify the time needed for tasks

Quantify the time needed for tasks a time in motion study, included in the module. You will gain accurate information from your store estate to standardise how long each type of task takes.

Plus it quantifies the type of activities stores are performing regularly. The module can then roll it up to see which departments, task types or individual tasks are taking time away from customers and sales-driving activity.

Cegid Retail Store Excellence (ex StorIQ)
Cegid Retail Store Excellence (ex StorIQ)

Store Labour Forecasting

Connect labour planning to store activity

Align your labour forecasting with your task management workflow so you can improve the planning of staffing levels in store. Labour can be added to communications, assigned to a department and tracked against their overall budget. This means you can always have the right staff for the right activity.

“This was information we didn’t know. It’s email traffic, it’s phone calls, it’s everything and suddenly you start to see. This has started to come down significantly, especially in Q4. And it’s now given us a clear indication of how we can really give as much to the sales floor to help them deliver that associate experience – because overwise you don’t get retail excellence; you don’t get consumer experience and therefore you don’t deliver best in class.”

Robert Newstead

Director of Operations and Omnichannel – PVH Europe

“It’s absolutely their gospel of information for anything they need to know on a daily basis. The Activity Planner feature has been really beneficial, and the tasking has been phenomenally useful to get more than 100 stores to do the same thing and to get that level of compliance straight away.” 

Charlotte Eaves

Retail Operations and Customer Experience Manager – Crew Clothing

“With the support of the Cegid Retail Store Excellence Customer Success team, we’ve transformed the way we communicate with our franchise partners, and I’m really excited about the new capability we can offer our partners to help them streamline retail operations in their own markets”

Richard Russell

International Communications Manager – Marks & Spencer

Let Cegid guide you

See our expert advice to reveal the full value of your business.

Access resources
Retail & Distribution

Retail Excellence for Luxury Experience 2024

Ebook 27 February 2024

Retail & Distribution

The Top 5 Challenges Facing Retailers in 2024

Ebook 1 February 2024

Complete your Cegid Retail Store Excellence solution

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