The yearly number of mobile POS transactions will triple by 2023 and this was before Covid-19, so it is easy to predict an acceleration.
Consumers have been getting used to taking more control of their retail processes and experiences, more so during lockdown so retailers need to embrace this self-service revolution
The point of sale must be complementary to rather than interrupting a perfect customer experience, and this will require mobile content, data, communications and payments, concentrated ideally on a single device.
Learn about mobile for e-reservation, Click & Collect, Ship-from-Store and Endless Aisle
What does contactless delivery look like after Covid-19 and how does mobile help?
How will customers interact with you through their own mobile devices?
Top tips for your own mobile roll-out