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Unified Commerce & digital transformation. According to the Gartner Market Guide 2016 for Digital-Business-Ready POS Applications for Tier 2 Multichannel Retailers, in the next two to five years, retail CIOs must implement a digital-business ready point of sale in the context of a digital business strategy that focuses on enhancing customers’ lifestyles.   We feel this is a great report from analysts Miriam Burt and Joanne Joliet who deliver an in-depth look at the tier 2 POS retail market with focus on market structure, the business and technology challenges facing retailers in the new digital age and underline the importance of channel convergence as well as detailing representative vendors. Our synopsis and highlights appear below.   In this guide, key findings are:   Application architecture development has significantly shifted point of sale (POS) from mainly ecommerce and m-commerce capabilities to deployment on “unified” commerce platforms, including in-store capability. Synthesis between the order management system (OMS) and POS is fundamental to delivering on the customer promise to be able to “buy anywhere, fulfill anywhere and return anywhere.” Mobile POS-only solutions are trending toward moving to full-service POS capabilities. A digital-business-ready POS must be prepared and optimised for the convergence of cloud, […]

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In Addition to Taking the Highest Spot in the Top 20 Master List, Cegid Came in First in 11 Categories and Received an Almost-Perfect Score of 49.3 out of 50 Points for Customer Satisfaction.   Cegid, a leading player in the digital transformation of companies and a global provider of cloud services and software, announced today that its clients have named it the Top Retail Software Vendor in the 2016 RIS Software LeaderBoard Study, a prestigious guide to the best retail technology vendors.   The yearly study, ranks retail software vendors based on their retail concentration and functionalities (number of modules offered), revenue and customer satisfaction. Widely known as the “Oscars of retail technology,” it is considered the most reliable and objective guide to the top software organisations serving the retail industry. It is a must-read report for retailers planning to invest in retail technology.   RIS News surveyed senior-level executives on their firsthand experience running software solutions in their organisations, thus getting recommendations straight from the source. Customer Satisfaction is the signature feature of the Software Leaderboard and what makes it unique among vendor reports. By keeping a high level of satisfaction among retailers running its cloud-based retail platform […]

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Supply chain et omnicommerce
Omnichannel is Shaking up the Supply Chain

In distribution terms, everything has become “omnichannel”, from click and collect, to the warehouse where products are stored for distribution across multiple retail channels. In light of this new model, international brands with seasonal merchandise, across different channels and geographical zones (including multi-brands, independent or franchised stores, and e-commerce sites), having developed “store-to-web” or “web-to-store” strategies comprising delivery services (either to a store or the customer’s home address), are facing a challenge that is difficult to overcome. Managing Multiple Parameters How can companies manage all these various parameters, estimate demand in each country and sales channel, and decide what quantities to move into one supply circuit without impacting another? “Before, the supply chain was fairly linear. Suppliers delivered to warehouses, who took care of deliveries for the wholesale and store networks. More often than not, a separate warehouse was dedicated to e-commerce. Today, we can no longer think in silos. Instead we need to estimate demand and consolidate everything in order to identify the right quantities to deliver, at the right time and to the right place – to set allocation priorities. Providing a seamless pathway to the customer also has an impact on the supply chain. How can you […]

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Brexit: What does it mean for the UK retail industry?

On the 23rd June 2016, the majority of UK voters made the decision to vote that they no longer wished for the UK to remain a part of the European Union. Since then, Theresa May has confirmed that she will trigger Article 50 of the Lisbon Treaty by the end of March 2017, meaning that by mid-2019, we can expect to say goodbye to our EU membership.   The Brexit vote came as a surprise to many. Some smaller businesses were very vocal in their opinion to stay or leave, whereas other large-chain businesses purposefully stayed neutral because ‘retail, like democracy, is controlled by the people’* and they did not wish to alienate either camp of voters. The decision to leave has also shaken consumer confidence, leaving ‘remain’ voters with significant concerns about the strength of the economy and their own financial future.   There has been a great deal of speculation about how our departure from the EU will impact businesses in the UK. So, what does Brexit mean for the UK retail industry?   Key areas of concern   The Drapers Nationwide Survey spoke to more than 300 fashion businesses and stakeholders, including the British Fashion Council and several […]

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Cegid will be exhibiting at Retail’s BIG SHOW, NRF 2017,  held in New York on the 15th – 17th January on booth #2979. We’ll be running live demonstrations of our connected commerce experience in partnership with our customer, Salomon. We’ll show you how they’re allowing shoppers to buy online and pickup in-store, turning stores into fulfillment hubs, mobile-enabling store associates, as well as providing customers with personalised experiences.   Much of our focus lies in omnichannel retailing, including POS and store management, inventory and replenishment, mobile POS, clienteling, CRM and loyalty, ecommerce, as well as business intelligence – all within a single, centralised database that works in real-time.   Be our guest and request your FREE expo hall pass! Book a one-on-one meeting here, or call us on 01908 272 420. See you in New York City!

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Connected Commerce: Digitising the store

Technology has reshaped much of the world as we know it, and the retail industry is no exception. Today, the digitised and highly personalised retail industry has transformed the way in which customers shop. They choose to research style, price and the competition online, and share their shopping experience with others through social media, blogs and more. They may do so on their sofa, on the go or while in-store. This means that by the time a customer steps into the physical store, they already know exactly what they want and how much they’re prepared to pay. With the shift of power from supply to demand, the onus is on brands and retailers to provide connected shopping experience. However, organisations are having a hard time taking the digital plunge to unify their commerce and engagement operations.   Siloed Organisations Hinder Digital Transformation   A recent study from RIS News, Unified Commerce Game Plan, found that 45% of retailers have either mostly siloed tech stacks or mostly siloed tech stacks with only minimal database consolidation for their enterprise systems. In other words, almost half of retailers have siloed systems with inherent complexity and inefficiency that are holding them back from quickly deploying the […]

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Drapers Fashion Forum 2016

Drapers Fashion Forum 2016 Tuesday 4th October 2016 30 Euston Square, London   Cegid will be making its debut at the Drapers Fashion Forum 2016. This year’s theme: Fit for the Future. Ideas and strategies that will change fashion retail for good.   Join us for a day of thought-leadership debates and networking with some of the most famous names in retail, including Touker Suleyman, Chairman of Hawes and Curtis and Peter Wood, Global COO of AllSaints.   Our Director, Samir Belkhayat will be speaking alongside Sarah Welsh, Fashion Director of Oasis during the Fast and Furious Panel. The panellists will put the speed of the industry into the spotlight and debate how retailers plan to keep pace with the shoppers’ demand for newness and affordability.   We’ll also be showcasing Yourcegid Retail, our retail software solution for connected commerce. Pass by our stand to see the latest in Mobile POS, Mobile Clienteling and more!   Interested in attending? Book your ticket.

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réalité augmentée et retail : quel avenir ?
The retailers pass “through the looking-glass” with augmented reality

Enriching customer experience, boosting marketing campaigns, revitalising the offer of services, putting a little magic back in the world of retail; the promises of augmented reality are a retailer’s dream. Here is an overview of applications, from the most futile to the most useful. $ 150 billion. This will be the value of the virtual and augmented reality technology market by 2020, according to the firm Digi-Capital. Originally mere marketing tricks, today companies are diversifying their applications for retailers. A more personal experience The first advantage of augmented reality technologies is the 3D visualisation of custom products. In other words, consumers modify their shoes, bags or furniture in real time. They then discover, in real time, the customised products before their eyes. This is what Converse began in 2010 with The Sampler mobile application, followed more recently by Lacoste. While technologies have mainly focused until now on changes of colour or pattern, new systems are now going much further. The Microsoft Hololens, currently under development, is anticipating more advanced applications. Consumers will be able to change the shape of goods, their configuration and their options and to view the results in real time. This is what the drafter is already working […]

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capter les micro moments
The smartphone: the new shopping asset

With the smartphone, retailers and brands now have a perfect medium for finding and capturing the consumer at all those ‘micro-moments’ .. The ‘mobile moment’ should be in France by the end of 2016. By that time, smartphones will have fully overtaken computers where Google searches are concerned. François Loviton, Google Retail Director France, predicted this when invited recently to a conference organised by Mapic, the large international real estate, trade and distribution trade fair, held annually in Cannes. In the US, consumers are already connecting an average of 150 times a day on their mobile to access the Web. “We no longer go on-line, we live on-line. Internet use continues throughout the day. Before, we used to talk of sessions on the Internet. Today, we talk of split micro-moments “, says the expert. We no longer go on-line, we live on-line. (…) Before, we used to talk of sessions on the Internet. Today, we talk of split micro-moments. Gradually, the smartphone is becoming the number one media, beating even TV in hours of use per day. In China, 70% of sales (record levels, more than €13 billion) made by the Alibaba e-commerce site on Singles Days, the famous singles festival, […]

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Les start-up du retail
Retail, the new Eldorado for startups

The hotel business had its Airbnb, transport had its Uber, media its Netflix – what if retail also saw its disruptive start-up? Here is an overview of promising start-ups in the sector. Start-ups are flourishing in Silicon Valley, Israel, Bangalore, London, Paris, Berlin and around the world. In this jungle of all-out innovation, what ideas and trends should retailers be looking out for? Further online personalisation New online initiatives are teeming with ideas to reinvent the customer experience. In their sights: product customisation, but also the entire buying process. This is the case of the Canadian start-up BlynkStyle. Visitors to their website are welcomed with “Hi, what do you want to wear today?” Visitors enter dress, heels, blouse etc., and the site suggests complete ‘looks’ developed by specialists combining items from several brands. In the same spirit, Lovelooks offers online visitors a virtual model that they dress head to toe. Based in Laval, France, Soyooz also aims to customise the on-line catalogue. Their goal: to replace salesperson expertise, absent on e-commerce sites. Following a few simple questions, the visitor discovers the products closest to his or her needs. No more organised catalogues; now e-commerce adapts to fit every consumer. New tools for retailers […]

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