Cegid Retail Store Excellence

Accessible content hub

All-in-one place

Every retailer has their own communication style. Whether you want to create a central hub where stores can find retail apps and important files, a live newsfeed with the latest comms from head office, or video channels to share “how to” videos and product training – there’s a set up for all business requirements.

Easy to access

Knowledge base

You can keep policies, how to guides and anything previously stored on an intranet in one place. Share instructional content whilst maintaining a strong brand identity and easily search for what you need, saving everyone time. It’s easy to create and publish articles, and control access, so the right people are seeing the right information.

Visual merchandising in retail store

Photo upload and feedback

With a platform that works on any device, stores can access their VM guidelines on the shop floor, take photos and upload them directly to Cegid Retail Store Excellence to be reviewed centrally. Without having to visit the back office. All photos uploaded by stores are pulled together for central review. Visual merchandising and head office teams can add tasks directly to photos, so feedback and follow up is clear, fast and easy.

Retail Visual merchandising software

Share best practice

Let your stores know what good looks like. By marking a photo as best practice, the photo is shared across all stores so teams can see the standard they should achieve, all while celebrating a job well done.

Retail compliance audit

Digital Checklists

Checklists are a great way to support repeated checks across stores, from opening and closing walkthroughs to health and safety checks. Set up a checklist schedule to make sure your checks are completed within a required timeframe.

Store Visit Checklist

Collate structured data from stores

Gather repeated, structured data from stores with Forms. Schedule forms daily, weekly, monthly or adhoc to remind stores to submit responses when they are due.

Store operations analytics

Compliance reporting

Get full visibility of tasks for a more productive workforce. With StorIQ central teams have access to a wide range of compliance reporting and they can track completion rates and manage exceptions to drive productivity in store.

Microlearning for retail

Academy upskills teams

Whether you’re looking to onboard new employees more quickly or simply want to develop the skills of your existing team, Academy’s modern, intuitive e-learning platform will revolutionise the way you educate and engage your workforce.

Brand and product knowledge training for store staff

Brand and product engagement

It’s hard to engage teams remotely, particularly when it comes to product and brand. Keep teams up to date with a suite of tools including video channels and newsfeed, to make sure your teams are up to date on the latest initiatives from head office.

Engaging training

Flexible learning formats

You can create highly visual, engaging courses and quizzes – quickly and easily. Assign courses to the relevant employee groups so users can only see the courses that are relevant to them. Also integrate social features like gamification to motivate learning progression.

Automate head office communications

Automate head office communications with a content creation assistant, using AI to write engaging and relevant posts, then translate them instantly into all the languages used by store teams.

Forecast labour demand

Labour budgeting and forecasting

Plan your labour budget and stick to it. Retail Activity Planner gives tools for labour budgeting you can plan and assign annual labour budgets by department or activity. In-built reporting makes it easy to track actual labour hours vs budget – giving you the insight you need to react to variances and manage to budget.

Labour Planning

Quantify the time needed for tasks

Quantify the time needed for tasks a time in motion study, included in the module. You will gain accurate information from your store estate to standardise how long each type of task takes.

Plus it quantifies the type of activities stores are performing regularly. The module can then roll it up to see which departments, task types or individual tasks are taking time away from customers and sales-driving activity.

Store Labour Forecasting

Connect labour planning to store activity

Align your labour forecasting with your task management workflow so you can improve the planning of staffing levels in store. Labour can be added to communications, assigned to a department and tracked against their overall budget. This means you can always have the right staff for the right activity.