Cegid announces its “Forward 2026” strategic plan and puts customer experience at the heart of its growth

Cegid: a 100% cloud offer

As it opens a new chapter in its history, Cegid is relying on solid foundations, chief among which is its portfolio of innovative, fully cloud-based solutions. Nearly all of Cegid’s customers access solutions in the cloud and benefit from its advantages: streamlined implementation and support; continuous innovation; enhanced security and data protection; and access from anywhere, at any time, and on any type of device.

A superior, memorable and distinctive customer experience

The ability to manage all customers in the cloud profoundly transforms the relationship between a software editor and the users of its solutions. This makes the user practices more immediate and clearer to understand for the software editor, and enables continuous improvements. In addition, technology increases automation of products each day, freeing users from tedious tasks (e.g. data entry, checking) and thus creating both the opportunity and the time for a more valuable user experience (data visualisation, analysis and understanding).

“With the vast majority of our customers around the world now operating in the cloud, we are in direct contact with their latest priorities and expectations… and their desires as they seek to take their business forward. Through this unique positioning and robust innovation, we are developing a new experience for as many of our users as possible. This strategy guides each of our choices and will enable us to support all our users, increasing their engagement and making more possible,” says Cegid CEO Pascal Houillon.

As a result, the frequency, variety and intensity of user practices are growing. The number of users in the company is on the rise, and each individual user – according to their personal profile and activities – is being offered new services that enable them to increase the value they bring to their company. This personalised, constantly-evolving customer experience will enable users to make better use of Cegid’s solutions: not only its products, but also the tailored services directly available within them. New services will in fact be smoothly integrated into each flagship solution to create this seamless experience for each user.

A dynamic of organic and external growth to achieve €1.3 billion in turnover by 2026

By concentrating its investments and innovations on solutions that will account for 80% of its revenue in the future, and by focusing on customer experience, Cegid brings value to its customers, offers a distinctive service in the market, and is thus able to maintain its commitment to solid organic growth with renewed vigour.

Cegid is focusing on five key markets, with the ambition of becoming one of the top three players in each over the next few years: Finance, Human Resources, CPAs,, Retail and entrepreneurial sectors.

With a strong presence in Europe (Spain, Portugal, Germany, Benelux, Denmark), and on the American continent (United States, Canada, Argentina, Chile, Colombia, Mexico, Peru), Cegid is pursuing its international development strategy and acquiring new customers.

Having completed 15 acquisitions over the last five years, Cegid is demonstrating its intention of maintaining an ambitious acquisition strategy. With the renewed support of its shareholders Silver Lake and KKR, Cegid intends to reinforce this dynamic of growth.

“‘Forward 2026’ is an ambitious plan that builds on the success of the transformations effected since 2017, which today make Cegid a company with a solid business model behind it. There is no doubt that we will achieve our objective: to open up new possibilities for our customers and strengthen our leading position as a producer of management software by once again doubling our turnover by 2026“, concludes Pascal Houillon.