Omnichannel activities are critical in maintaining contact between our customers and their favourite store.
Bruno Contrepoids, CIO Kusmi Tea
In China, when our customers visit our stores, they have exchanged a lot with our salespeople, either online or on their smartphone.
Jérôme Bachasson, Director Hugo Boss China
It is clear that provision of data, unified stock and a single accurate and unified view of customers are no longer luxuries, but a necessity.
Michel Koch, Director Institute of Connected Commerce
For Europe, the U.S.A and China, we studied the strategies of the moment and the vision of the future. Many retailers have already initiated omnichannel actions where both technology and sales associates played and integrated critical roles
Nathalie Echinard, Retail Director Cegid
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Exclusive data on customer behaviour & average spend since the re-opening of stores in Europe.
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A global view of retailers’ initiatives to boost recovery & growth.
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Expert advice on omnichannel & digital transformation.
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Exclusive testimonials from retail brands around the world.
