Omnichannel Customer Experience – Cegid Retail

Deliver an exceptional customer experience

Cegid Retail provides a hyper-personalised, omnichannel customer experience, adaptable to both local and international markets.

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Omnichannel customer journeys

Optimise the Omnichannel Experience

Modern stores serve as experiential spaces, sales hubs, marketing centres, and logistics hubs. Leverage real-time data and ready-to-use omnichannel scenarios to meet all your customers’ expectations and multiply sales opportunities.

CRM & Clienteling

Hyper-Personalise Customer Relations

Personalising the customer journey is crucial. Our AI-powered solutions for customer relations, sales promotions, and loyalty programs empower your in-store teams to engage with customers and recommend the most suitable products and services based on their history and preferences.

Store Management

Efficiently Manage and Automate Front and Back-Office Tasks

Equip your sales teams with Cegid Retail, available on both fixed and mobile devices, to deliver optimised customer service and relevant product recommendations based on availability. Simplify a range of operations including sales, collection, payment, inventory, picking, and goods-in processes, while offering comprehensive omnichannel services.

Wholesale

Incorporate all your wholesaling flows

Wholesaling remains a significant driver of expansion for many brands. Incorporate your wholesale activities and the related supply chain flows by taking orders over different channels (sales assistants, showrooms or via EDI), fine-tune your allocation of stocks, steer your warehouses and logistics partners and your BtoB invoicing processes.

Customer Service

Simplify International Exchanges

Seamlessly communicate with international customers using an AI-powered instant translator. This tool, available on the store associate’s device, facilitates real-time sharing and interaction with customers from around the world.

Cegid Transforms Business Management with Advanced AI Solutions

Imagine intelligent agents at your service, allowing you to interact with Cegid Retail via natural language. These agents assist with daily tasks, streamline processes, offer data-driven advice, alert you to issues, and suggest effective solutions.

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