Retail & Distribution


Cegid Retail Store Excellence’s retail ops platform has made it easier for Petco to co-ordinate activity in stores, ensuring stores have the resources and information they need to deliver consistent standards in stores.


Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and their Petco partners (employees). Founded in 1965, they sell pet products and services in over 1,500 locations across the United States, Mexico, and Puerto Rico.

The Challenge

After leveraging an in-house system to communicate with Petco pet care centers and track labour hours associated with operational activity taking place at these locations, Petco noticed an opportunity to help pet care center teams find the information they needed in a timely fashion, and for corporate employees to keep track of labour hours.

The Solution

Cegid Retail Store Excellence worked with Petco to build new Activity Planning tools linking with the core Cegid Retail Store Excellence communication and task management platform. These tools make it easy to plan and manage labor hours vs. budget throughout the year, giving Petco visibility into the data they need to schedule activity consistently across their pet care centers.

By implementing Cegid Retail Store Excellence’s retail operations platform, Petco has improved efficiency in coordinating activity within their locations, ensuring the appropriate resources and information are available, in order to deliver consistent standards. Additionally, Cegid Retail Store Excellence has provided Petco with new digital compliance tools, and Petco teams now have quick and easy access to all the information they need to run their pet care centers.

The implementation was delivered on time and on budget. In the first 6 months, the Cegid Retail Store Excellence platform successfully supported more than a million tasks and checklists, 7,500 store reviews, and 2,000 store communications.

Interested in a product demo, more information or to become a reseller?
Get in touch with our experts today