Omnichannel customer journeys
Streamline omnichannel customer journeys
The roles that your stores and store associates play is changing. Stores are no longer just places for sales: they are expected to act as marketing and logistics centres whilst offering a great customer experience.
Click & collect, e-reservations, home delivery, ship from store: take advantage of real-time data and ready-to-use omni-channel scenarios to fulfil all your customers’ expectations, make the most of inter-channel synergies and expand your sales opportunities.
CRM & Clienteling
Enhance the customer experience
The customer is at the heart of your strategy. Your sales teams need a 360 ° view of the customer and their online and offline activities – to engage them, build loyalty and drive sales. With advanced clienteling, sales promotions and loyalty, your store associates can access key customer data in real-time, including their preferences, their perks, their loyalty accounts, their purchase history and pending orders.
POS & Store Management
Manage all your front and back-office tasks
It is essential to empower your store associates with mobile POS to make it easier for them to welcome and serve customers, offer complementary products, check product availability, provide omnichannel services, and also enable them to carry out basic operations like payment, inventory, preparing orders and receiving goods.
Wholesale
Incorporate all your wholesaling flows
Wholesaling remains a significant driver of expansion for many brands. Incorporate your wholesale activities and the related supply chain flows by taking orders over different channels (sales assistants, showrooms or via EDI), fine-tune your allocation of stocks, steer your warehouses and logistics partners and your BtoB invoicing processes.
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