Omnichannel Customer Experience – Cegid Retail

Deliver an exceptional customer experience

Unify your customer data, inventory and store operations to deliver a seamless brand experience, both locally and worldwide.

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Omnichannel customer journeys

Streamline omnichannel customer journeys

The roles that your stores and store associates play is changing. Stores are no longer just places for sales: they are expected to act as marketing and logistics centres whilst offering a great customer experience.
Click & collect, e-reservations, home delivery, ship from store: take advantage of real-time data and ready-to-use omni-channel scenarios to fulfil all your customers’ expectations, make the most of inter-channel synergies and expand your sales opportunities.

CRM & Clienteling

Enhance the customer experience

The customer is at the heart of your strategy. Your sales teams need a 360 ° view of the customer and their online and offline activities – to engage them, build loyalty and drive sales. With advanced clienteling, sales promotions and loyalty, your store associates can access key customer data in real-time, including their preferences, their perks, their loyalty accounts, their purchase history and pending orders.

POS & Store Management

Manage all your front and back-office tasks

It is essential to empower your store associates with mobile POS to make it easier for them to welcome and serve customers, offer complementary products, check product availability, provide omnichannel services, and also enable them to carry out basic operations like payment, inventory, preparing orders and receiving goods.


Incorporate all your wholesaling flows

Wholesaling remains a significant driver of expansion for many brands. Incorporate your wholesale activities and the related supply chain flows by taking orders over different channels (sales assistants, showrooms or via EDI), fine-tune your allocation of stocks, steer your warehouses and logistics partners and your BtoB invoicing processes.