Talent Management

Case StudyBetter trained sales force helps VOO to keep on growing

120 team leaders tracking training paths

3,000 employees and vendors employees


Belgian B-to-C telecom firm VOO trains its employees and external partners through its digital learning hub. This entity, which is independent from the human resources department, acts as a training consultancy for employees and external vendors, rolling out training programs to meet the brand’s growth objectives.


  • Train employees and external partners to achieve the brand’s growth goals.
  • Improve vendors’ knowledge of VOO products.
  • Develop employees’ sales and management skills.
  • Transform the learner experience and improve training program attendance.
  • Reduce costs arising from travel and last-minute cancellations.


  • Enhanced employee performance.
  • Sales force more engaged in training 1,850 new active learners (60% of the target population) one month after the appointment of team leaders.
  • 120 highly engaged team leaders tracking their teams’ training paths and results.
  • Better communication between managers and their teams.
  • Use of automatic reports to facilitate tracking of individual and overall results.
  • Some teams have taken the initiative of creating their own content.
  • Harmonization of training processes and simplification of working methods.