Talent Management

Pôle Emploi makes Cegid Talentsoft a key component of its digital transformation

900 agencies

53 000 employees

4.3 million individuals guided back into work in 2018


From 2012, French public employment service Pôle Emploi embarked on an ambitious and far-reaching digital transformation to reinvent how it provides services to both job seekers and recruiting companies. Revolutionising its HR and learning systems in partnership with Cegid Talentsoft was a strategic part of that transformation.


  • Accelerate return or access to employment for jobseekers and improve customer satisfaction.
  • Carry out a digital and cultural transformation of how the agency interacts with both its customers and its workforce.
  • Build and integrate new technologies to sustain employee development and improve the employee experience.
  • Dematerialize, automate and simplify HR processes and focus HR teams’ efforts on value-added activities.
  • Empower employees and managers. Position HR as a change enabler providing support and advice to managers.


  • Jobseeker satisfaction improved by more than 10 points in 4 years, reaching 73.2% in 2018;
  • 81 % of HR operatives observed a tangible change in professional habits.
  • 97 % of HR staff and 85 % of managers believe Cegid Talentsoft contributes to a shared HR function.
  • Easy access to HR data makes employees more active players in their professional development (training requests, self-assessments, etc.).
  • Increased sense of belonging and faith in the organisation among staff.
  • Managers better able to monitor employee development, manage action plans in real-time and engage in constructive dialogue.