Previously, Clarks were using a social engagement platform to communicate with store teams, but it didn’t give them the proper retail operations and communications tools they needed. They could send updates to stores, but had limited visibility of what had been done. They wanted a platform that would allow them to engage and inspire their in-store teams, while also being able to keep a handle on compliance in-store. Cegid Retail Store Excellence’s task management and compliance tools give them integrated, real time reporting, pulling together data from Cegid Retail Store Excellence Academy as well as the core Cegid Retail Store Excellence retail operations platform – giving them a transformational level of visibility of activity across their store operations
Clarks are using Cegid Retail Store Excellence Academy to onboard new starters and seasonal staff to get them up and running as quickly as possible. Cegid Retail Store Excellence worked closely with Clarks to build a neat and intuitive solution to get team members accessing training on their first shift, whilst still automating the user management centrally so it’s easy to maintain.
“Launching the Cegid Retail Store Excellence Academy has been a huge step forwards for Clarks and we’ve seen a great level of engagement in store. Cegid Retail Store Excellence really listened to what we needed and came up with smart solutions that worked for us. With their support, we have created a really engaging and inspiring way for our teams to learn.”