Retail & Distribution
06 December 2016
In Addition to Taking the Highest Spot in the Top 20 Master List, Cegid Came in First in 11 Categories and Received an Almost-Perfect Score of 49.3 out of 50 Points for Customer Satisfaction.
NEW YORK, NY, USA – Cegid, a leading player in the digital transformation of companies and a global provider of cloud services and software, announced today that its clients have named it the Top Retail Software Vendor in the 2016 RIS Software LeaderBoard Study, a prestigious North American guide to the best retail technology vendors.
Download the full report: RIS Software LeaderBoard ’16
The yearly study, ranks retail software vendors based on their retail concentration and functionalities (number of modules offered), revenue and customer satisfaction. Widely known as the “Oscars of retail technology,” it is considered the most reliable and objective guide to the top software organizations serving the retail industry. It is a must-read report for retailers planning to invest in retail technology.
RIS News surveyed senior-level executives on their firsthand experience running software solutions in their organizations, thus getting recommendations straight from the source. Customer Satisfaction is the signature feature of the Software Leaderboard and what makes it unique among vendor reports. By keeping a high level of satisfaction among retailers running its cloud-based retail platform (Yourcegid Retail), Cegid was able to rank first in this key category.
“Customer satisfaction requires hard work and dedication,” says Dan Friedman, COO, Cegid North America. “Cegid is a relationship-oriented organization, and we work diligently every day to earn the trust of our clients by ensuring the highest level of service and software capabilities. It’s an honor to be recognized by retailers for something so important.”
Cegid heads the Top 20 Master List
In addition to its number one overall ranking, Cegid appeared in 33 categories, finishing first in 11, including:
#1 Mid-Size Vendor Leaders
#1 Customer Satisfaction for Mid-Sized Vendors
#1 Broad Suite Vendor Leaders
#1 Customer Satisfaction by Broad Suite Vendors
#1 Apparel Vendor Leaders
#1 Customer Satisfaction for Apparel Vendors
#1 Specialty Vendor Leaders
#1 Specialty Vendor Leaders in Customer Satisfaction
#1 Top Vendors for Mid-Size Retailers
#1 Top Vendors in Customer Satisfaction
#1 Top Vendors in Retail Concentration
“Cegid has outdone itself and every other retail software in the Top 20 list in the 2016 RIS Software Leaderboard study,” says Joe Skorupa, Editorial Director, RIS News. “Cegid has clearly demonstrated its commitment to delivering world-class products and services. I congratulate Cegid’s team on their outstanding achievements and focus on customer satisfaction. If anyone in the retail industry has failed to take notice of Cegid before they sure won’t be able to now.”
For the complete results, click here: RIS Software LeaderBoard ’16