Gartner® Research

Complementary Gartner® report: Top Retail Trends for CIOs in 2025

Cegid is excited to provide access to this newly released Gartner report—but only for a limited time.

Top retail trends in 2025 address evolving consumer and associate demands, operational efficiency complexities, stakeholder collaboration and technology adoption and assist CIOs in driving innovation, enhancing competitive advantage and achieving seamless unified retail commerce execution.

This image was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cegid.

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3 Reasons to Read:

  • Evolve with Consumer Demands: Understand how Gen Zalpha’s expectations for personalised and socially responsible experiences are pushing retailers to restructure merchandising hierarchies around customer behaviour.
  • Harness Technological Advancements: Learn how data analytics, AI, and cloud platforms are central to transforming customer and associate experiences, creating agile, differentiated offerings that set you apart.
  • Enhance Collaboration for Success: Explore how fostering a cross-functional culture of collaboration can drive competitive differentiation and meet evolving customer expectations.

What You Will Get:

Strategic insights into leveraging data as the backbone of unified retail commerce execution.

Recommendations on adopting AI-driven market intelligence solutions for optimised assortments and dynamic pricing.

Guidance on how superapps are transforming in-store experiences for competitive differentiation.

Access your copy to strategically position your retail organisation for success in navigating the challenges of 2025.

Read the report

Top Retail Trends for CIOs in 2025, Gartner

By Hanna Karki, Robert Hetu, Sandeep Unni, Mim Burt, Tom Nolan, Max Panther Hammond, Kelsie Marian, Jonathan Kutner, Ellen Eichhorn, Michelle DeClue Sandeep Unn, 6 February 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

About Cegid

Cegid is a global leading provider of cloud business management solutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. Cegid offers Cegid Retail, a cloud-native POS and Unified Commerce platform. Over 1,000 retailers and +85,000 stores across 75 countries rely on Cegid Retail to help them unify all sales channels in real-time, optimize inventory and empower store associates to deliver a personalized brand experience.