We top the 2019 Customer Satisfaction for Large Vendors ranking and the 2019 Apparel Vendor Leaders (Full Data Set) ranking. Of particular note is the fact that we also took the number one spot in Speciality Vendor for the third year, in what is a highly competitive field. See below for the full list of categories that Cegid is ranked for.
Industry mark of approval
The annual LeaderBoard is an influential guide to retail software, produced by Retail Info Systems (RIS), a leading B2B retail trade publication. Considered by many to be the ‘Oscars of Retailing’, the report is widely quoted in the industry and sets to identify and rank the leading worldwide retail software solution providers. Cegid is proud to have garnered high ranking positions in an impressive 10 of the Report’s 50 categories — more than any other individual vendor.
How are software vendors rated?
The LeaderBoard results are determined by a number of criteria, including evaluations by retailers, as well as extensive research carried out by the RIS editorial team, taking into consideration each software vendors’ retail concentration and revenue size.
The rankings are largely based on a ‘Customer Satisfaction score’ which is calculated using 10 individual criteria, each of which is an essential element in the implementation and daily use of software in a retail enterprise, the report explains. This highlights the ‘super achievers’ – vendors who deliver what retailers want in software applications.
“By breaking out the 10 criteria into individual lists we get a granular look into the specific strengths of the industry’s leading software providers,” says the report. ”And make no mistake, every vendor appearing in these lists is an industry leader.”
Why retailers voted for us
The LeaderBoard evaluation form provides retailers with an opportunity to explain why they voted for a vendor the way they did. Instead of a simple numerical choice, this section of the form allows retailers to provide deeper insight into their evaluation thinking. According to one retailer comment: “Cegid has a great team, great retail knowledge, and great software, with a nice vision of the future.”
Cegid secured the #1 position in the following 10 categories:
- Top Specialty Vendor Leaders
- Customer Satisfaction for Large Vendors
- Top Apparel Vendors
- Top Vendors in Total Cost of Operation by Tier One
- Top Vendors in Software Reliability by Tier One
- Leaders in Quality of Service by Tier One
- Top Vendors on Return on Investment by Tier One
- Leaders in Technology Innovation by Tier One
- Top Vendors in Ease of Installation & Integration by Tier One
- Top Vendors in Ease of Administration & Maintenance by Tier One
Supporting retailers in their digital transformation
This industry recognition demonstrates how our technology solutions are successfully helping retailers capture new growth opportunities and never miss a sale in a constantly-evolving market. Cegid software delivers a unified, personalised shopping experience in-store, online, anytime, everywhere. Our cloud-based unified commerce platform includes features such as order management, merchandising and inventory management, digital and Mobile POS.
If you’re ready to learn how Cegid retail solutions can help your brand create frictionless omnichannel experiences and increase profitability, talk to a Cegid Retail Expert.
RIS Software LeaderBoard 2019
Download a copy of the RIS Software LeaderBoard 2019 report today.