Are your customers able to shop anywhere, anytime with your brand? Technology has fuelled connected commerce. Customers now expect a consistent shopping experience across all channels. For retailers it can be a challenge to integrate channels and processes. Fulfilment is a key component, with services like click & collect and store to home delivery becoming the norm. Yourcegid Retail can manage all your customer interactions, no matter when, where or on what device they occur to deliver a connected customer experience.
Yourcegid Retail empowers you to centrally manage all sales channels, so your customers get an outstanding experience wherever their shop.
Through Yourcegid Retail, your key decision makers have access to essential data in real-time, for making up-to-the-minute business decisions.
Increasing the accuracy of your business actions minimises overspend and optimises the allocation of resources.
With Yourcegid Retail, you can implement integrated loyalty schemes, which capture and reward customers wherever they shop.
Customers feel recognised and appreciated across all channels, and are more likely to become brand advocates.
Every customer is unique, and Yourcegid Retail gives you the power to tailor interactions to their individual needs.
Use real-time data to create personal product recommendations, cross-sell and up-sell, increasing customer value.
For a truly integrated omnichannel experience, Yourcegid Retail enables customers to buy and collect orders in the most convenient manner. From click-and-collect and home delivery, to store-to-store and store-to-supplier transactions, you have the flexibility to let shoppers tailor their own experiences.
Yourcegid Retail also allows online purchases to be returned to store – adding convenience to the customer experience.
Yourcegid Retail transforms the point of sale to a point of service. Draw on centralised, real-time data to provide accurate product information and inventory availability, cross-sell, up-sell and place orders.
You can also integrate CRM data to enable omnichannel loyalty and create targeted marketing campaigns based on shoppers’ buying behaviour.
Give high value customers a superior experience: with Yourcegid Retail, you can customise your pricing strategies to reward frequent shoppers.
As Yourcegid Retail is integrated across all channels, you can offer that pricing strategy wherever they shop. You can even create preferential customer rates, to quickly process transactions on a different pricing model.
Yourcegid Retail uses centralised sales data to give every member of your organisation access to key decision-making metrics.
This can be extracted in the format they need to make quicker, more effective decisions, which improve the experience of customers in every channel.