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Retail Trend: Store Transformations

Retailing hasn’t just changed with the advent of online commerce. It has been transforming — turning into something new and different. That transformation is still in full swing with regard to retail stores. It’s affecting how stores look, what they […]

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4 Reasons You Might Need a New POS System

As retailers grow, they often need more advanced functionality from their point of sale system (POS) to meet customer expectations, innovate, outrun competitors and keep pace with evolving industry trends. Whether that growth is across town or around the world, it brings […]

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Retail Trend: Artificial Intelligence in Fashion

Artificial intelligence (AI) presents retailers with the opportunity to pack a powerful one-two punch: 1) identifying trends rapidly, and 2) acting on those insights quickly based on a highly localised and personalised understanding of consumer preferences.   In its article […]

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Holiday Season Retail Outlook & Success Strategies

Even though Halloween merchandise may still be fresh on the shelves, it seems it’s never too early to start retail holiday promotions. In its 2017 Retail Holiday Planning Playbook, the National Retail Federation (NRF) said more than half of holiday […]

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Retail Trend: The Use of Voice Technology

Voice assistant technology, such as the use of digital in-home assistants like Amazon Echo and Google Home, is gaining in popularity. It’s estimated that Amazon Echo devices have made their way into over 10 million homes in the span of […]

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The Importance of Fashion Week

It’s Fashion Week time, and the industry’s most creative talents are at it once more — dazzling the world with their sense of style. This month it’s possible more eyes than ever before will be watching as models grace the […]

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How to Encourage Loyalty through Clienteling

Are you doing all you can to win customer loyalty? It can be a challenging question to answer in today’s competitive global retail industry. The bar for customer engagement keeps moving higher and higher. Shoppers expect their favourite retailers to […]

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Digital Transformation: The Ultimate in Luxury Experience

Online sales of luxury goods are expected to triple to reach €70 billion by 2025, according to McKinsey & Co. This digital shopping surge by luxury consumers creates an exciting opportunity for luxury retailers to upgrade their systems, engage their associates […]

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Retailers on the Move with Mobile POS

The store is still the strong heart of retail, offering consumers the opportunity to touch, feel, try on, explore, engage and buy, all under one roof. After all, that’s what great shopping is all about! However, to be successful today, […]

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Raising the benchmark of a good customer experience

The Customer Experience   Retailers are no strangers to the concept of remodeling their businesses. Fresh assortments, new products, updated store decor and differentiated marketing are all part and parcel of running a successful retail enterprise. They have been for […]

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General Data Protection Regulation (GDPR) – What Does it Mean for Retailers?

Why retailers need to pay particular attention to General Data Protection Regulation Data is the key to unlocking better customer experiences. For retailers, understanding who your customer is, their preferences and their purchase history are crucial to providing the level […]

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Enter the Dragon: Luxury retailing in China

Luxury Retailing in China   The last few years have been more than a little eventful for the multi-billion dollar luxury retail sector in China. 2015 saw the arrest of several well-known senior figures in the retail world under the […]

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