mPOS – Redefining the in-store experience
Mobile technology is central to enabling sales associates to serve the channel-agnostic customer. Our report will help you to build your business case and to plan deployment.
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The yearly number of mobile POS transactions will triple by 2023 and this was before Covid-19, so it is easy to predict an acceleration.
Consumers have been getting used to taking more control of their retail processes and experiences, more so during lockdown so retailers need to embrace this self-service revolution
The point of sale must be complementary to rather than interrupting a perfect customer experience, and this will require mobile content, data, communications and payments, concentrated ideally on a single device.