- “Live commerce initiatives undertaken without careful execution and inventory planning, and preparation for fulfilment will fail, resulting in loss of sales and damage to brand image.
- The emerging business model of at-home replenishment as a service – designed to meet customers’ needs for basic item shopping convenience – is driving grocery sector transformation.
- Consumers increasingly demand more accurate sizing, and they expect retailers to provide more personalized service by curating and editing down the choices they are presented with.”
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Gartner, Predicts 2022: Mastery of Inventory Is Critical to Drive Customer Trust for the Future of Retail, Hanna Karki, Kelsie Marian, Max Hammond, Jonathan Kutner, Sandeep Unni, Robert Hetu, 1 December 2021
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