Gartner Research
“Predicts 2022: Mastery of Inventory Is Critical to Drive Customer Trust for the Future of Retail”
As per Gartner, “the future of retail requires the reevaluation of inventory capabilities in order to create and evolve digitally driven business models that drive customer trust. This research will help retail CIOs understand how to develop a key capability for building trust: mastering inventory.”
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“Predicts 2022: Mastery of Inventory Is Critical to Drive Customer Trust for the Future of Retail”
Key Findings
- “Live commerce initiatives undertaken without careful execution and inventory planning, and preparation for fulfilment will fail, resulting in loss of sales and damage to brand image.
- The emerging business model of at-home replenishment as a service – designed to meet customers’ needs for basic item shopping convenience – is driving grocery sector transformation.
- Consumers increasingly demand more accurate sizing, and they expect retailers to provide more personalized service by curating and editing down the choices they are presented with.”
Are you looking to accelerate your unified commerce strategy to succeed in today’s new retail?
Get the researchGartner, Predicts 2022: Mastery of Inventory Is Critical to Drive Customer Trust for the Future of Retail, Hanna Karki, Kelsie Marian, Max Hammond, Jonathan Kutner, Sandeep Unni, Robert Hetu, 1 December 2021
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