Cegid Retail CRM and Clienteling

Powering the most memorable brand experiences worldwide

  • Acquire new customers
  • Build meaningful relationships
  • Encourage loyalty
  • Optimise customer management

Let’s talk!

Request a call back by completing the below and a member of the Cegid team will be in touch.

Build thoughtful and personalised relationships

Centralised Retail CRM

Centralised Retail CRM

Gain a holistic view of your customers across all channels. Engage with them intelligently.

  • Loyalty programs
  • Loyalty points
  • Tailored promotions

Customer Engagement and Clienteling

Customer Engagement and Clienteling

Empower your sales associates with real-time customer intelligence.

  • Customer profiles and preferences
  • Benefits
  • Tailored offers
  • Previous purchases

Cegid Retail CRM and Clienteling can integrate with your CRM, email and marketing automation tools.

Personalised Promotions and Bespoke Services

Personalised Promotions and Bespoke Services

  • Delivery preferences
  • Tailored promotions
  • Rewards

Your customers can benefit from personalised interactions across all channels.

Omnichannel Scenarios and Unified Customer Experiences

Omnichannel Scenarios and Unified Customer Experiences

  • Click and collect
  • Online reservations
  • Ship-from-store,

You can offer various shopping scenarios to give your customers a unified shopping experience and to help increase sales and customer loyalty.

With each of our stores connected to Cegid’s centralised database, our customers are recognised regardless of how they interact with our brand. This allows us to develop a loyalty program worthy of the name and make tailored recommendations to our customers.

Bruno Contrepoids

Kusmi Tea - IT Director

Inspire customer loyalty

1,000 retailers | 75,0000 stores | 75 countries

Never miss a sale

Never miss a sale by delivering a unified, frictionless shopping experience from the web to the store – anytime, anywhere in the world.