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120 team leaders tracking training paths
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3,000 employees and vendors employees
Context
Belgian B-to-C telecom firm VOO trains its employees and external partners through its digital learning hub. This entity, which is independent from the human resources department, acts as a training consultancy for employees and external vendors, rolling out training programs to meet the brand’s growth objectives.
Challenges
- Train employees and external partners to achieve the brand’s growth goals.
- Improve vendors’ knowledge of VOO products.
- Develop employees’ sales and management skills.
- Transform the learner experience and improve training program attendance.
- Reduce costs arising from travel and last-minute cancellations.
Results
- Enhanced employee performance.
- Sales force more engaged in training 1,850 new active learners (60% of the target population) one month after the appointment of team leaders.
- 120 highly engaged team leaders tracking their teams’ training paths and results.
- Better communication between managers and their teams.
- Use of automatic reports to facilitate tracking of individual and overall results.
- Some teams have taken the initiative of creating their own content.
- Harmonization of training processes and simplification of working methods.
Cegid Talentsoft’s reporting tools provide accurate information to directors so that engaging solutions can be implemented to train targeted employees.
PIERRE PANTAZIDIS
HEAD OF LEARNING & DEVELOPMENT