Talent Management

Locaweb turns to Cegid Talentsoft to scale its training programs

25 training programs per month

1,200 employees in 5 offices employees

Context

With 1,200 employees across five offices nationwide providing round-the-clock service to 270,000 clients, Locaweb, Brazil’s leading web hosting firm, was running 25 face-to-face training sessions a month before Cegid Talentsoft’s Learning Management System (LMS) revolutionized its training user experience.

Challenges

  • Meet the substantial training needs of a 1,200-strong workforce spanning five sites, with limited capacity for face-to-face sessions.
  • Ensure all employees are equipped with the right information at all times Boost customer satisfaction.
  • Improve onboarding.

Results

  • An agile, flexible blended learning solution that reduces the need for face-to-face training,
  • saves time and eases the administrative burden 24/7 access to a wealth of high-quality information in one place,
  • enhancing employees’ experience,
  • facilitating the continuous conversational,
  • the decision making and fostering the sales performance.
  • Improved NPS thanks to the staff’s increased knowledge and competences acquired during the training courses and also due to having vital product information at their fingertips.
  • 95% of employees are satisfied with the newly digitalized onboarding process