Key Findings

  • Point of sale (POS) solutions have become the anchor for unified commerce platforms, serving as the conduit for unified commerce functions to create a holistic customer experience across customer touchpoints.

  • Modern POS solutions are optimized for mobility and Internet of Things (IoT), with mobile scan-and-go apps and RFID in production.

  • Order management is an integral component of a unified commerce platform, with some vendors including their own solutions within the platform.

  • Full cloud implementations, while still limited, have grown in popularity over the last 12 months, with most vendors now offering cloud-based solutions, and some vendors offering only cloud solutions.

Are you looking to accelerate your unified commerce strategy to succeed in today’s new retail? Cegid Retail is a global POS and unified commerce solution trusted by 1,000+ retailers worldwide, including GANT, L’Occitane and Benetton.

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