Per Gartner®, the emergence of hybrid working has three major impacts for executive leaders :

  • A more distributed workforce :

    A more distributed workforce :

    geographically dispersed employees, teams and leaders need to collaborate in a new hybrid operating model

  • Changing expectations :

    Changing expectations :

    organizations need to deliver on today’s human-centric employee value proposition

  • Perceived loss of visibility :

    Perceived loss of visibility :

    visibility-based performance indicators are no longer fit for purpose

In this Gartner® report, executive leaders will know how to have the necessary managerial capability in place to attract and retain the workers they will need to succeed.

Executive leaders must focus on the three imperatives to enable their managers to succeed in the new world of hybrid work :

  • Equip Teams for Resilience

  • Invest in Human-Centric Managers

  • Pivot to Performance by Impact

“Because of the COVID-19 pandemic, managers are operating in a different and even more challenging world.”

“It’s time to make sure that your managers are equipped to navigate the world brought about largely by the pandemic. It’s more important than ever in today’s talent market.”

This report will explain how, as HR and IT leaders, you can show your managers how to rise to this challenging moment, so you can :

  • Increase your teams’ innovation capabilities by rising the level of intentional collaboration

  • Navigate difficult conversations and foster team cohesion, inclusion and psychological safety

  • Assess performance by outcomes that reflect business contributions and desired behaviors, and enhance communication between employees and managers


Gartner®: Future of Work Reinvented: Managing in a Hybrid World, 11 March 2022, Caitlin Duffy, Whit Andrews Et Al.
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