Talent Management
Talent Management Mondou: redesigning in-house training from A to Z
To develop employee capabilities, strengthen store performance, and achieve its strategic objectives, Mondou, a Quebec-based pet products retailer, undertook a comprehensive transformation of its internal training programmes in partnership with Cegid HR.
Pet food and accessories retailer
900 employees
67 stores
Context
To build employee expertise, strengthen store performance, and drive strategic objectives, Mondou, a Quebec-based pet products retailer, completely reimagined its internal training programmes in partnership with Cegid HR.
Challenges
- Transition from traditional in-person training to a modern, structured digital system
- Modernise customer advisory standards across the organisation
- Accelerate recruitment, strengthen new employee onboarding, and reduce turnoverIncrease employee satisfaction through short, accessible training that builds autonomy and mobility
- Define core competencies for each role and develop comprehensive onboarding pathways for all employees
Results
- Agile, learner-centred training delivering interactive content
- Knowledge acquisition 4 times faster
- Employee turnover reduced by 24%
- Online training satisfaction ratings nearly 6 times higher
- Scalable digital technologies across the enterprise
- Platform deployed to all employees in 3 months
It was time to completely rebuild our training programme, modernise our content, and move to digital delivery. By transforming how we advise customers, Cegid HR became instrumental in optimising store performance across our organisation.