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Clienteling & CRM

Are you ready to get to know your customers in a whole new way? In today’s hyper-competitive retail environment, you understand the need to captivate your customers by delivering a personalised and connected experience across all of your brand’s touchpoints. Yourcegid Retail Mobile Clienteling will empower your in-store associates with advanced customer insight so they can entice your customers, increase loyalty, and deliver a brand experience they’ll never forget.


CENTRALISE CUSTOMER DATA

Your in-store sales associates have a place for customer preferences, purchases, contact information, birthdays, special requirements etc. If an in-store sales associates leaves, you do not lose your data.


ENCOURAGE LOYALTY

Yourcegid Retail helps you to personalise each customer encounter and gives the in-store sales associate the knowledge and confidence to deliver the one-on-one experience your customer expects.


INCREASE SALES

Yourcegid Retail gives you advanced customer insight, so you can send your customer intelligent and targeted communication and only recommend the products you know they’ll love.

CLIENTELING

Yourcegid Retail Mobile Clienteling gives you a 360° view of your customer. You can access customer sales history, loyalty programmes and campaign ROI and abandoned baskets. You see your customers’ social media interaction with your brand, reviews as well as likes and shares.

The software enables you to check real-time sales performance and instantly access stock availability. The user can check nearby stock locations or order directly from the application and arrange in-store or home delivery. This feature allows you to consult customer information, including sales history and ROI per customer touch point.

SALES

DIGITAL CATALOGUE

The digital catalogue feature allows you to access all product ranges and update in real-time. The catalogue can be customised so it’s in-line with your brand and compliments your marketing campaigns. Users have access to product information and assisted selling content including product information, videos and stock availability.

The Statistics feature gives you real-time access to all major KPIs, including sales information, number of new customers, average basket value, best performing in-store associates, product sales and sales conversion rates, so you can see products selected to products purchased.

STATISTICS

Yourcegid Retail Features

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