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The Role of the In-Store Sales Associate has Changed

Even as recently as five years ago, if you needed to buy something, you went to a shop. Look to the future and it’s predicted that “over 60% of retail sales will involve the web by 2017 – either as […]

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Personalised Shopping: The Key to Success

Do you remember the days when you could go into your local store and the store assistant would have your items ready before you’d even had a chance to draw a breath? On top of that, they’d be making suggestions […]

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You can’t take the ‘shop’ out of shopping

In store customer experience: the challenges to face Over the last 20 years, online shopping has gone from being something that people view with suspicion to an accepted part of everyday life. Today, Amazon and eBay are household names, and […]

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The Consumer Profile in 2020

How does Technology Change Consumer Buying Behaviour? It’s a question often posed by retailers and rarely given a satisfactory answer. So, in an attempt to delve deeper, here we’ll take a closer look at a survey conducted on emerging trends. […]

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2015: mobility for all

Everyone’s talking about mobility this year, but how do retailers keep up with the trend and meet the expectations of the consumer? 2.5 million smartphones are expected around the world by 2020. It’s perhaps not so shocking when you consider […]

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Mobile Payments and the Omnichannel Shopping Experience

The retail world is changing. Constant innovations in technology are allowing for new and improved ways to make payments and meanwhile, customers’ expectations are higher than ever. They are trading in loyalty for whichever brand offers them the most convenience, […]

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If You Aren’t on Pinterest, You Are Losing Sales

If you decided that Pinterest wasn’t right for your business, you might need to reconsider. This infographic, created by Mainstreehost  and Visualistan, explores how Pinterest has be Sourced through Scoop.it from: www.socialmediatoday.com See on Scoop.it – Stores & Stories

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The 2020 Consumer – Retail Trends In The Uk

The economy has not been kind to retailers over the past few years. The recession saw consumers pull back the amount they spent on themselves and others, which resulted in a slump in retail sales and, unfortunately, the inevitable closing […]

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Digital Personalisation: The Keys to Success

Do you remember the days when you could go into your local store and the store assistant would have your items ready before you’d even had a chance to draw a breath? On top of that, they’d be making suggestions […]

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Clienteling & CRM: Key Factors for Luxury Success

Luxury consumers have increasingly high expectations of what their experience with your brand should be like. Whilst previously the quality and lure of your products alone could tempt buyers, today’s customers expect more. Developing an emotional attachment between your brand […]

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Understanding Omnichannel Retailing

Omnichannel retailing is the practice of providing a fully-featured, unified retail experience across multiple channels. Traditionally, those channels include bricks and mortar retail and your online store, but other offerings such as a smartphone app or a print catalogue could […]

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Retail Technology Trends and Innovations (Part 2)

How do you think the rise in e-commerce is changing the high street? How do you see these channels working together in the future? Customers don’t see channels; they see a brand. eCommerce is available 24/7 at home, in-motion… everywhere. […]

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