Cegid has built a worldwide customer support base (via telephone or Internet) in several languages, through our call centres located throughout the world. Whether it’s a technical or functional query, customers are answered 24 hours a day, 7 days a week.
Customer satisfaction is a priority
Cegid has tools to measure the quality of service provided to its customers (waiting time, pending requests, cases being resolved etc.). In addition, annual satisfaction surveys are used to detect new areas for improvement.
A dedicated portal
Telephone support is backed-up by a client extranet. This gives access to a lot of useful information:
Knowledge base
Management tools for Cegid Retail software in-store
